SHIPPING

Lux Royal can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.

Address accuracy

Please double check your address for accuracy when ordering from luksroyal.com. An incorrectly entered addresses can delay or prevent shipment.

Delivery time

When you place an order with luksroyal.com. we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – see Tracking Your Package below.

After you place an order on luksroyal.com., your order will generally take 24-48 hours to leave our warehouse. Warehouse operational hours are Monday – Friday excluding holidays. Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.

Shipping costs

Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased. If you purchase multiple items they will be shipped together.

Tracking your package

Using the tracking number provided in your order confirmation e-mail you can check the status of your delivery with the carrier. Your tracking number can also be found when you create an Account on luksroyal.com.. Your tracking number will be within the ‘MY ORDERS’ section of your luksroyal.com. Account. Please see our shipping restrictions below for more information.

Shipping restrictions

Due to certain shipping restrictions and requirements, luksroyal.com. will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska. However, some replacement parts may be cleared for shipping restrictions. Please call 866-467-2967 Monday – Friday 8 am to 5 pm PST and our team can check for you if they can place your order for replacement parts by phone. We apologize for the inconvenience.

P.O. boxes

Lux Royal can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO addresses

Lux Royal cannot ship to APO/FPO addresses. Lux royal parts can be obtained via AAFES or NEXCOM.

Commercial mail boxes

Lux Royal cannot ship to a commercial mail box similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages

When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address

If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient

If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

Refunds

Lux Royal will process returns and refunds only for items that were purchased directly from Lux royal within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process

Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Lux royal unless the return is a result of our error.

Return Guidelines

You may return any new, unused items ordered from Lux Royal in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

Instructions

 

1. Securely pack the item(s) in the original packaging.
2. Please include the original packing slip and a note explaining the reason for your return.
3. Returns must be postmarked within 30 days of original receipt.
4. Clearly label the package for return using the following address:

Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. luksroyal.com. recommends choosing a shipment method that allows you to track your package.

International Disclaimer (for products purchased in United States or Canada being used outside the US or Canada)

The Lux Royal product is produced for sale in the United States and Canada. The Lux royal Warranty for customers who intend to use it outside of the United States and Canada is not applicable. Lux royal products produced for and sold in international channels are warranted as applicable in such foreign countries. If you have Lux royal products that require service, were purchased in the United States or Canada, and are now outside the United States or Canada, visit luxroyal online supportcenter help and support. On these products, which require service, consumers are responsible for all costs including shipping, resulting taxes, duties of replacement parts and local power adaptors at the owner’s expense.